Delete your account
You can delete your Kadosef account from inside the app at any time. This applies to both the Kadosef app (for buyers) and the Kadosef Business app.
How to delete your account
Open the app and go to:
Profile → Account settings → Delete account
Confirm, and the deletion is scheduled immediately. You do not need to contact us, and you do not need to wait for a reply.
What happens
- Your account is locked straight away — you can sign in to cancel, but nothing else.
- You have 30 days to change your mind. Nothing is erased before then.
- After 30 days your personal details are erased and cannot be recovered.
To cancel during those 30 days, sign in and choose Cancel deletion. Once the 30 days have passed the account cannot be restored, and signing up again creates a new account with no connection to the old one.
What gets erased
- Your name, email address, phone number and profile photo.
- Your saved addresses, saved meeting spots and wishlists.
- Your notification settings, registered devices and notification history.
- Your sign-in itself — the account can no longer be used to log in.
What we keep, and why
Some records are not solely ours to erase. Orders, shipments and payment records are accounting documents we are required to retain, and the other party to each transaction has a legitimate interest in them. Messages and reviews belong to two people, not one.
Those records are kept, but your identity is removed from them — they show “Deleted user” instead of your name. Specifically, we retain orders, shipments, payment records, conversations, reviews and consent records. We keep them only for as long as we are required to, and nothing left in them identifies you.
If deletion is blocked
If you have an order still in progress, a parcel that has not been delivered, or money still to be settled, the app will tell you what has to finish first. This protects the person on the other side of that transaction. Once those are complete, deletion proceeds normally. If you are the only owner of a business on Kadosef, transfer or close it first.
If you cannot sign in
If you have lost access to your account and cannot use the in-app option, email privacy@kadosef.com from the address on your account, with the subject “Delete my account”. We will verify who you are and complete the deletion within 30 days.
Questions
Contact privacy@kadosef.com and we will help. For more on how we handle your data, see our Privacy Policy.